Refund policy
Our Guarantee
We want you to love every product you receive. If something isn't right, we're here to fix it.
Damaged or Defective Items If your item arrives damaged or defective, contact us within 30 days of delivery with clear photos or a short video showing the issue. We will offer a full refund or a free replacement — whichever you prefer.
Wrong Item Received If you received the wrong item, contact us within 30 days of delivery with a photo of what you received. We will send the correct item or issue a full refund immediately.
Item Not Received If your order hasn't arrived within 45 days of your shipping confirmation email, contact us and we will investigate and resolve the issue for you.
Change of Mind We do not accept returns for change of mind purchases. Please review all product descriptions, images, and variant options carefully before completing your purchase.
How to Contact Us Email us at rootedathomebusiness@gmail.com with:
- Your order number
- A description of the issue
- Photos or video where applicable
We aim to respond to all enquiries within 24 hours and resolve every issue fairly and promptly.